Terms & Conditions

By using a website provided and managed by The Black Care Experience, you are agreeing to our terms and conditions. Please read them carefully. If you do not agree with the terms and conditions, please do not use the website. The Black Care Experience reserves the right to amend the terms and conditions at any time by making them available through our website and your continued use of the website will be taken as your agreement.

Using The Black Care Experience Website

By agreeing to these terms and conditions, you agree to use the website for purposes that are legal and which do not infringe the rights of others to use and enjoy the website. This includes but is not limited to harassing or violating the legal rights (such as rights of privacy and publicity) of others, post any material that is inappropriate, defamatory, infringing, obscene, that infringes any proprietary right of any party (unless you have the legal right to do so), any files that may damage the operation of another's computer or use the site for any commercial purpose, other than in areas of the websites intended for such use.

Limitation of liability

Your use of The Black Care Experience website is at your own risk. If you are dissatisfied with any of the contents of the website or with these terms and conditions, our privacy policy or any other policies, your sole remedy is to discontinue use of the website. In no event will The Black Care Experience be liable to any user or other third party for any, without limitation, direct, indirect, or exemplary damages or lost profits or any damages whatsoever resulting from the use, inability to or in connection with the use of the website or the materials contained.

Accuracy of content on The Black Care Experience website

The Black Care Experience will endeavour to maintain high levels of accuracy among the content on its website. However The Black Care Experience does not make any warranties about the accuracy, completeness, reliability,or timeliness of the material and links presented on the website. The Black Care Experience website host third party material and does not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any information posted by third parties, or endorse any opinions expressed by them. We host this material purely as a service to you. You acknowledge that any reliance on material so posted will be at your own risk.

Photographs

All photographs on this site are subject to copyright. Any images shared with The Black Care Experience for any publications remains the copyright of the one who has shared the image. By sharing the image with The Black Care Experience, you state that you hold or have permission to use the image and indemnify The Black Care Experience for any claim relating to the image.

Links

The Black Care Experience website contain links to third party websites that are maintained by others. These links are provided solely as a convenience to our users which you access at your own risk. The links are not an endorsement by The Black Care Experience nor are we liable for any content on such third party websites.

Copyright

Barring third party material, copyright is held by The Black Care Experience for all material on its websites. This includes images, information, logos, photographs and overall look of the site. Use of The Black Care Experience website is permitted for personal, non-commercial purposes. You cannot use or reproduce any of the copyright material on the website for commercial purposes without the written permission of The Black Care Experience. If you feel that material displayed on The Black Care Experience website violates your copyright, please contact us in writing by email. Our contact details are ofice@thetransformedyou.co.uk

Intellectual Property

This provisions only applies to the Intellectual Property Rights in the content of The Black Care Experience website, and not to our Training Materials. Our Intellectual Property Rights in the Training Materials are governed by Our Standard Terms & Conditions for the relevant Training Course.

All Content included on The Black Care Experience website and the copyright and other Intellectual Property Rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from The Black Care Experience website unless given express written permission to do so by Us.

You can access, view and use The Black Care Experience website in a web browser (including any web browsing capability built into other types of software or app).

You may not use any Content or downloaded Publications or Newsletters from The Black Care Experience website for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Platform for general information purposes whether by business users or consumers.

Our status as the owner and author of the Content on The Black Care Experience website (or that of identified licensors, as appropriate) must always be acknowledged.

Code of Ethics and Professional Conduct for The Black Care Experience Network, The Black Care Experience Charter & The Black Care Experience Members Only Vault

1. Be Inclusive

We welcome and support people of all backgrounds and identities. This includes, but is not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, colour, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.

2. Be Considerate

We all depend on each other to produce the best work we can as a Network. Your decisions will affect others, and you should take those consequences into account when making decisions.

3. Be Respectful

We won't all agree all the time, but disagreement is no excuse for disrespectful behaviour. We will all experience frustration from time to time, but we cannot allow that frustration to become personal attacks. An environment where people feel uncomfortable or threatened is not a productive or creative one.

4. Choose Your Words Carefully

Always conduct yourself professionally. Be kind to others. Do not insult or put down others. Harassment and exclusionary behaviour aren't acceptable. This includes, but is not limited to:

  • Threats of violence.

  • Discriminatory jokes and language.

  • Sharing sexually explicit or violent material via electronic devices or other means.

  • Personal insults, especially those using racist or sexist terms.

  • Unwelcome sexual attention.

  • Advocating for, or encouraging, any of the above behaviour.

5. Don't Harass.

In general, if someone asks you to stop something, then stop. When we disagree, try to understand why. Differences of opinion and disagreements are mostly unavoidable. What is important is that we resolve disagreements and differing views constructively.

6. Make Differences into Strengths.

We can find strength in diversity. Different people have different perspectives on issues, and that can be valuable for solving problems or generating new ideas. Being unable to understand why someone holds a viewpoint doesn’t mean that they’re wrong. Don’t forget that we all make mistakes and blaming each other doesn’t get us anywhere. Instead, focus on resolving issues and learning from mistakes.

Privacy Notice for The Black Care Experience Charter

The Transformed You is the data controller for the personal data processed those wishing to sign up to The Black Care Experience Charter.

We will receive your personal data from the email you send to our mailbox to sign your Team, Service, Department, Organisation up to The Black Care Experience Charter.

Our aim for is for a Team, Service, Department within Children’s Social Care or part of a Team, Service, Department within the Voluntary Sector of Children’s Social Care to declare their support and commitment to improve the Care, Outcomes and Life Chances of the Black Child or Young Person and keep them connected to their Culture, Identity and Heritage as they journey through the Care System.

As signatory to the Charter, you will have the opportunity to be a part of wider Network of support sharing best practice on how they are making use of the Charter. This will take place on a 6 monthly basis. 

During this time, we will aim to understand how you are making best use of the Charter for the purposes of evaluation and to keep our Charter up to date and relevant.

You will not be publicly identified by The Black Care Experience as being a signatory to the charter (but you are free to identify yourselves as signatories of the charter).

The nature of your personal data we will be using

The categories of your personal data that we will be using for this project are:

  • your full name

  • email address - if possible, we encourage you to sign up using a generic shared email address

How long we will keep your personal data

Your personal data will be retained for as long as the establishment is signed up to the charter or a maximum of one month after a request for removal from the charter or the personal data changes.

The personal data will be reviewed annually to ensure accuracy. Any inaccuracies will be updated or the details deleted as appropriate.

Further information about your data protection rights appears on The Transformed You website.

The Black Care Experience Members Only Vault

Introduction

Th Black Care Experience Members Only Vault Membership Subscription Agreement ("Agreement") is a legally binding contract between you ("Member", "You", or "Your") and The Transformed You Community Interest Company ("We", "Us", or "Our"). By subscribing to our membership services through our website www.theblackcareexperience.co.uk you agree to the terms of this Agreement.

Vault Membership Services

We offer the following subscription services:

  • Local Authority Children’s Social Care Department (inc Virtual School) Annual Vault Membership

  • Associate Organisations Annual Vault Membership

  • Independent Fostering Agencies Annual Vault Membership

  • Residential Children’s Homes (inc Secure) Annual Vault Membership

  • Children’s Social Care Voluntary Sector Organisation Annual Vault Membership

  • Individuals Annual Vault Membership

With Vault Membership what will you have:

  • Free Access to our Webinars covering topics with learning opportunities to keep you up to date and relevant in your role

  • 25% Discount on our Annual Conference General Admission Tickets (a maximum group booking of 10 for each Local Authority, Organisation, Residential Home and Independent Fostering Agency)

  • Member Discounts for our Training Courses

  • Exclusive Access to our Members Only Meet and Greet Roundtable, a space to network, share and learn from tried and tested best practice

With Vault Membership how many members of Staff does it cover:

  • For Local Authorities and Organisations, our Vault Membership covers up to 7 Staff

  • For Independent Fostering Agencies and Residential Homes, our Vault Membership covers up to 4 Staff

  • For Associate Organisations, our Vault Membership covers up to 2 Staff

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts. By subscribing, you confirm that you meet these criteria.

Subscription Fees and Billing

  • Subscription fees are clearly listed on our website and are exclusive of VAT unless otherwise stated.

  • We only accept online payments. If you do not have access to your Organisation’s Card, we suggest that you use your Personal Card to pay the subscription fee and claim it back in your expenses with your Organisation. Requesting an invoice to pay the subscription fee will not be possible.

  • By subscribing, you authorise us to charge your payment method on a recurring basis (annually).

  • Payments are processed via [Payment Processor – e.g., Stripe, PayPal, etc.].

Promotional Discounts

If we offer a Promotional Subscription Discount for a limited time, once expired normal subscription charges apply.

Cancellation and Termination of Vault Membership

  • Purchase of The Black Care Experience Members Only Vault Membership is a full and final purchase. 

  • However, you may request a refund within 14 days of purchase as long you have not attended any Vault events and have not accessed the information and content contained in the Vault Resources ‘Learning Together’

  • You may cancel your subscription at any time via your account dashboard or by contacting customer support.

  • If cancelled, your subscription will continue until the end of the current billing cycle and will not be renewed.

  • We reserve the right to suspend or terminate your access for breach of this Agreement or for non-payment.

Cancellation and Refund Policy for Training Events, Workshops and Webinars ONLY

You may cancel your booking at any time up to 28 days before your booked event.

For cancellations made within 28 days you are entitled to a full refund of the price paid, however we will charge and deduct a cancellation fee of 50% of the ticket cost and deduct transaction fees incurred.

The refund will be made using the same means of payment as you used for the initial transaction.

Cancellation within 7 days of the date of the event is non-refundable.

In case of late cancellation, we may be able to offer you an alternative date to attend and reserve the right to decide if this arrangement is possible. If we transfer the ticket to another event, we charge an administration cost of 10% of the ticket price.

To cancel an event booking, you can contact us about your decision by emailing office@thetransformedyou.co.uk clearly stating your intention to cancel.

To meet the cancellation deadline, send your communication before the cancellation period has expired.

We reserve the right to cancel an event for low uptake or for reasons beyond our control, in which case we will do everything we reasonably can to let you know as soon as possible. In this instance, you will be able to use your credit for an alternative date/another event or you will be fully refunded.

Changes to Fees or Terms

We may revise our pricing or terms with at least 30 days’ notice. Continued use after changes are effective constitutes acceptance of the new terms.

Account Security

In order to use the Service, you may be required to provide information about yourself including your name, email address, username and password, and other personal information.

You agree that any registration information you give to us will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorised access to your account.

Data Protection and Privacy

Your personal data will be processed in accordance with UK GDPR and our Privacy Policy. We do not share your data with third parties without your consent, except as required by law or to provide services to you.

Intellectual Property

All content provided as part of the membership is our intellectual property or licensed to us. You may not reproduce, distribute, or exploit our content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect or consequential losses. Our total liability in connection with this agreement shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By subscribing, you confirm that you have read, understood, and agree to our Black Care Experience Members Only Vault Membership Subscription Agreement.

Complaints Policy and Procedures

Monitoring

The Transformed You Community Interest Company is committed to continuous improvement in service delivery.

Our Service Standards for Complaints are:

  • We will make it easy and straightforward for you to make a complaint

  • We will endeavour to respond to your complaint within the published timescales and keep you informed

  • We will ensure you have a full explanation of your complaint in your preferred format

  • We will tell you if changes have been made to services following your complaint

  • We will review our Complaints Policy at regular intervals.

Responsibilities

Compliance with our Complaints Policy is the responsibility of all members of the Company who deal with our clients, service users and customers.

Communication

Our Complaints Policy is available in hard copy. Please contact us if you would like a copy. Training will be provided for staff to ensure awareness is raised and that staff have a clear understanding of all complaints and their responsibilities.

Equality & Diversity

Our clients, service users and customers have a right to express dissatisfaction with the services they receive from The Transformed You Community Interest Company. Our clients, service users and customers using this policy can expect to be treated fairly and without discrimination. The Company has an Equality & Diversity Policy that covers all aspects of equality.

Procedure

If you are unhappy with the service provided by The Transformed You Community Interest Company we promise to take your complaint seriously and treat it as confidential. We also aim to resolve your complaint as speedily as possible. 

We are always pleased to receive compliments and complaints because they help us improve the service we provide, both for you and other clients, service users and customers. 

We're also interested in your ideas for improving our services. We use the information you give only to improve things. Passing on personal information about you is protected by the Data Protection Act.

If you want to complain, here's what you can do:

  • It helps if you complain straight away to the people involved, as they may be able to put things right immediately. 

  • You should make your complaint within 3 months of the event or problem occurring. At any stage, you can register a formal complaint by email, through our website or by letter.

  • Give as much information as you can, including times, dates, places and names. 

Contact Details:

The Transformed You Community Interest Company

Tel: 0203 128 7061

Email: Office@thetransformedyou.co.uk

or write to us at The Transformed You Community Interest Company, (Registered Office) South Building, Upper Farm, Basingstoke RG23 8PE

Response: 

  • You will get a first response within one week of receipt of your complaint and a further response within four weeks.

  • If you are not satisfied with the outcome of your complaint, you can appeal the outcome.

Comments or Questions

If you have any comments or questions please contact us at Office@thetransformedyou.co.uk

Updated: April 2025